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Frequently Asked Questions

If Proxima is crashing:

  1. Update to the latest version via the App Store
  2. Force-quit the app and restart it
  3. Restart your device
  4. Make sure you're using a compatible iOS version (Proxima requires iOS 13 or later)
  5. If crashes persist, try deleting and reinstalling the app

If the issue continues, please email us with details about when and how the crash occurs.

Connection issues may be caused by:

  • Incorrect credentials: Double-check your Proxmox username, password, and server address
  • Network access: Ensure your device can reach your Proxmox server (check firewall settings and VPN if needed)
  • Server URL format: Make sure you're using the correct protocol (http:// or https://)
  • SSL certificate issues: If using a self-signed certificate, ensure your device trusts it
  • Two-factor authentication: If your server has 2FA enabled, you may need to generate an API token instead of using your password

Contact support if you need further assistance.

No! Proxima is completely free and does not require an account. You only need to provide your Proxmox server credentials within the app to manage your server. Your credentials are stored locally on your device and are never sent to our servers.

Proxima does not send push notifications or alerts. The app is designed for on-demand management of your Proxmox server. You can enable or disable any system notifications for the app in your device's Settings > Notifications.

Proxima does not collect any personal data. We do not track your usage, analytics, or any personal information. Your server credentials are stored only on your device. For more details, please read our Privacy Policy.

We'd love to hear your ideas! Please send us an email describing the feature you'd like to see. Include:

  • A clear description of the feature
  • Why you think it would be useful
  • Any relevant details or examples

Email: supportapple@plezi.eu

Found a bug? Please report it to us with as much detail as possible. Include:

  • Device model: (e.g., iPhone 14 Pro)
  • iOS version: (e.g., iOS 17.2)
  • App version: (check in App Store or Settings)
  • Steps to reproduce: Clear steps to trigger the bug
  • Expected behavior: What should have happened
  • Actual behavior: What actually happened
  • Screenshots: If applicable

Email your report to: supportapple@plezi.eu

Proxima is designed with accessibility in mind, supporting VoiceOver and standard iOS accessibility features. If you encounter any accessibility issues, please contact us so we can improve the experience for all users.

Email: supportapple@plezi.eu

Refunds

Proxima is available for free on the App Store, so there are no refunds needed. However, if you've made an in-app purchase and would like a refund, refunds are managed directly by Apple.

To request a refund:

  1. Open the App Store app on your iPhone or iPad
  2. Tap your profile icon at the top right
  3. Tap "Purchase History"
  4. Find the transaction for Proxima
  5. Tap the transaction and select "Report a Problem"
  6. Follow Apple's instructions to request a refund

Apple typically processes refund requests within 3-5 business days. Note that we cannot process refunds directly—this must be done through Apple.

Reporting a Bug

We're committed to maintaining a stable and reliable app. If you encounter a bug, please help us fix it by reporting it with detailed information.

What to Include in Your Report:

  • Device Information: Device model and iOS version
  • App Version: Current version of Proxima
  • Steps to Reproduce: Exact steps to trigger the issue
  • Screenshots or Video: Visual evidence of the problem
  • Error Messages: Any error messages displayed
  • Network Conditions: Wi-Fi, cellular, or other relevant details

Send your bug report to: supportapple@plezi.eu